Application hub FAQs

If you’re seeing a ReCAPTCHA error, please ensure you’re using one of ReCAPTCHA’s supported browsers. Sometimes the issue is resolved simply when trying to submit at a later time, but generally using Chrome and being logged in to your Chrome profile, not using incognito mode, and not having cookie blockers active on your browser should help. Clearing your cookies/cache might help too, but please bear in mind that your answers will be lost if you haven’t saved your application for later. 

If you’re trying to view a saved application but are unsuccessful, please note that:

• To retrieve an application you need to use the same email address you’ve used to start and save your application.
• You can only use the “View saved” functionality to access an application you’ve previously saved for later by clicking on the “Save for later” button within the application form.
• If you have started drafting some of the questions, but have not clicked on the “Save for later” button in the application form, you will not be able to retrieve your draft. You can access the application form again by clicking on the button in the first email you received from [email protected].
• If you’ve only submitted your contact details and are looking to continue your application, you can do so by clicking on the button in the email you received from [email protected] to access the remainder of the questions.
• If you’ve successfully submitted the full application, you will not be able to view your answers again using the “View saved” functionality.

If you’ve started an application and the button in the email you received from [email protected] does not take you to an application form, please ensure you don’t have any cookie blockers active on your browser and are not using incognito mode. Then start the process again.