Chattermill

A growing number of us are shopping via digital channels. We stream media. We use banking apps, book holidays on travel comparison sites, and chat with friends on social media. And, increasingly, we share our experiences there too. From online reviews to emails sent to customer service teams, we are writing content about our experiences with products and services. That’s a large amount of potential insight that brands constantly miss out on. 

Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media, to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer data, analyzes it at scale using AI, and gives businesses the intelligence to better understand the voice of their customers.